Producer Support

Location: Brooklyn

Department: Support

Type: Full Time

Min. Experience: Mid Level

Livestream develops a wide array of integrated products across web, desktop, mobile and hardware devices. In the Producer Support role, you'll be responsible for taking in-bound calls,  answering emails and chatting with our customers who have questions or concerns about technical issues with their equipment or services.

This is a fantastic opportunity to work for an energetic young company that is competing on a global level. Candidates must be motivated, punctual, reliable, and willing to learn.

The Livestream Producer Support position assumes many varied responsibilities, which include but are not limited to the following:

  • Work with Livestream Account Managers and the in-house Production team to support live events.
  • Update and improve documentation for Livestream's hardware and software products.
  • Work closely with our in-house developers, designers and content development staff.
  • Influence the product roadmap by gathering feedback from our customers.

Ideal skill set:

  • Bachelors level education or above
  • Hands on experience, understanding and working knowledge of video production.
  • Customer service skills and at least 1 year of experience in the production industry.
  • Demonstrated job stability.
  • Solid computer, grammar, typing and multi-tasking skills.
  • Strong attention to detail, time management and decision-making skills.
  • Must be comfortable and confident speaking on the phone.
  • Experience with hardware or broadcast equipment troubleshooting and maintenance is a plus.
  • Must be able to work nights and weekends.

Benefits:

  • Full Time Position
  • Competitive salary
  • Comprehensive health, dental and vision coverage
  • 401(k) savings
  • Paid holidays
  • Commuter Discounts
  • Annual company outing and regular celebrations
  • Stacks of snacks and caffeine

About Livestream

Livestream’s mission is to connect people and live events. Livestream offers event owners a complete set of hardware and software tools to share their events with a growing community online. More than 30 million viewers each month watch tens of thousands of live events from customers including The New York Times, Facebook, ESPN, SpaceX and Warner Bros. Records. Founded in 2007, Livestream is headquartered in New York with offices in Los Angeles, London, Ukraine and India. For more information visit livestream.com.

 

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